Updated September 20266 tools reviewed

6 Best Freshsales Alternatives in 2026
CRM + Built-In Phone at the Right Price

Freshsales bundles phone, email, and CRM in one tool. But the free plan is limited, and the $9/user/mo Growth plan lacks advanced automation. These alternatives offer similar or better functionality.

The 6 Best Freshsales Alternatives

#1

HubSpot CRM

Best Free
4.7

Best Free Freshsales Alternative

Best for: Teams wanting a free CRM that includes email tracking, deal pipeline, and basic sequences without Freshsales' plan limits

Free · $15/user/mo

Pros

  • Free forever with unlimited users
  • Sales + Marketing + Service in one ecosystem
  • Best CRM onboarding in the industry

Cons

  • Built-in calling requires Sales Hub add-on
  • Advanced automation at $90+/mo
#2

Pipedrive

Best Pipeline
4.5

Best Pipeline-Focused CRM

Best for: Sales teams who want a clean visual pipeline CRM without Freshsales' complexity and want better deal-tracking UX

$14/user/mo

Pros

  • Best pipeline UI — fastest to adopt
  • LeadBooster for inbound lead capture
  • Smart Docs for proposals

Cons

  • No built-in phone dialer
  • No free plan
#3

Zoho CRM

Most Features
4.3

Most Feature-Complete Alternative

Best for: Teams wanting deep workflow automation, custom modules, and Zia AI at the same price as Freshsales Growth

$14/user/mo

Pros

  • More automation on $14/mo plan than Freshsales
  • Zia AI for deal predictions
  • 150+ native integrations

Cons

  • More complex UI than Freshsales
  • Support response times slower
#4

Close CRM

Best Dialer
4.5

Best Built-In Dialer CRM

Best for: High-volume inside sales teams where calling is the primary channel and they need a power dialer and call recordings

$49/user/mo

Pros

  • Power + predictive dialer included
  • Best call recording and analytics
  • Multi-touch sequences

Cons

  • $49/user/mo — expensive
  • No free plan
#5

Salesforce Starter

Enterprise Path
4.3

Best Enterprise Step-Up

Best for: Teams outgrowing Freshsales who need Salesforce's ecosystem, integrations, and reporting capabilities

$25/user/mo

Pros

  • Largest CRM ecosystem
  • Custom objects and advanced workflows
  • Best reporting at scale

Cons

  • Real power requires $80+/mo Professional
  • Steep learning curve
#6

Copper CRM

Gmail Users
4.0

Best Gmail-Native CRM

Best for: Google Workspace teams wanting CRM features without leaving Gmail — auto-logs all emails and meetings

$23/user/mo

Pros

  • Lives inside Gmail
  • Auto-enriches contacts from email signatures
  • Simple setup in under 1 hour

Cons

  • Google Workspace only
  • Limited for outbound sales teams

Frequently Asked Questions

Is Freshsales free?

Freshsales has a free plan (Free Forever) with unlimited users, basic pipeline management, and contact management. However, built-in phone, email sequences, and Freddy AI are locked behind paid plans starting at $9/user/mo.

What is the best Freshsales alternative with a built-in phone?

Close CRM has the best built-in dialer — power dialer and predictive dialer included. HubSpot offers calling via Sales Hub. Zoho CRM has a built-in phone via Zoho PhoneBridge. Freshsales' phone is still competitive at its price point.

Why switch from Freshsales?

Common reasons: limited automation on the $9/mo plan, support tickets taking days to resolve, and the Freshworks ecosystem lock-in (needing Freshdesk + Freshchat + Freshsales separately). HubSpot's integrated suite is often a better single-vendor alternative.

Is Freshsales good for Indian companies?

Yes — Freshworks is headquartered in Chennai, offers INR billing, strong local support, and WhatsApp integration. For Indian SMBs, Freshsales is one of the best CRM choices at the $9/mo price point.

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